Last updated: August 11, 2026. This Privacy Policy is published publicly at https://coachflo.app/privacy-policy and requires no login, cookies, or JavaScript to read. Terms & Conditions: https://coachflo.app/terms
CoachFlo collects account information (name, email, password, profile photo, time zone), client records (contact details, notes, tasks, session history, uploaded files), payment information (processed by Stripe; we do not store full card numbers), communications (emails, SMS, and platform messages), and usage data (log data, device information, IP address, analytics events).
To provide, operate, and maintain the Service; to process transactions and send related confirmations; to send transactional messages such as session reminders, invites, and receipts; to improve features, troubleshoot issues, and prevent abuse; and to comply with legal obligations.
Mobile phone numbers and SMS opt-in/consent information will not be sold, rented, shared, transferred, or provided to third parties or affiliates for marketing or promotional purposes. This applies under all circumstances and overrides any other statement in this policy.
CoachFlo may collect a user's mobile phone number when the user voluntarily provides it and opts in to receive SMS communications. SMS consent is collected through a separate, unchecked checkbox wherever you provide your phone number. It is optional, is never bundled with acceptance of our Terms & Conditions or this Privacy Policy, and is not a condition of purchase.
CoachFlo may use the phone number for account notifications, appointment and session reminders, customer service communications, transactional messages, and other communications the user explicitly consented to receive.
Message frequency varies. Message and data rates may apply. Users may reply STOP at any time to opt out of SMS messages. Users may reply HELP for assistance.
Phone numbers and SMS opt-in data are shared only with the SMS service providers strictly necessary to transmit the messages the user requested, and only for that purpose. They are never disclosed to affiliates, advertising partners, marketing partners, business partners, or data brokers.
We do not sell your personal information. We share data only with service providers (hosting, email, SMS, payments) under contractual safeguards, your coach or clients as required to deliver the Service, legal authorities when required by law, and in a business transfer such as a merger or acquisition. This sharing never includes mobile phone numbers, SMS opt-in data, or SMS consent information being disclosed to third parties or affiliates for marketing or promotional purposes.
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion at any time.
We use industry-standard administrative, technical, and physical safeguards, including encryption in transit, role-based access controls, and regular security reviews.
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing.
The Service is not directed to children under 16 and we do not knowingly collect personal information from children.
Your information may be processed in the United States or other countries where our service providers operate.
We may update this Privacy Policy from time to time and will post the revised version on this page with an updated date.
Questions about this Privacy Policy: privacy@coachflo.app
Last updated: April 23, 2026. These Terms & Conditions are published publicly at https://coachflo.app/terms and require no login, cookies, or JavaScript to read. Privacy Policy: https://coachflo.app/privacy-policy
You must be at least 18 years old and able to form a binding contract to use the Service. By using CoachFlo, you represent that you meet these requirements.
You agree not to: use the Service for any unlawful, harmful, or fraudulent purpose; send spam, unsolicited messages, or violate anti-spam or telemarketing laws (including TCPA, CAN-SPAM); upload malicious code, attempt to breach security, or interfere with the Service; reverse engineer, scrape, or resell the Service without our written permission; or impersonate any person or misrepresent your affiliation with any entity.
Mobile phone numbers and SMS opt-in/consent information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
Users who opt in may receive recurring SMS messages from CoachFlo. Messages may include account notifications, appointment and session reminders, customer service communications, transactional messages, and other communications the user explicitly consented to receive.
As a coach using the Service, you are responsible for obtaining proper consent from your clients before sending them messages through CoachFlo. You must honor opt-out requests promptly.
You retain ownership of the content you upload (client records, notes, files, materials). You grant CoachFlo a worldwide, non-exclusive, royalty-free license to host, store, transmit, and display your content solely as needed to provide the Service. You are solely responsible for your content and for obtaining all necessary consents from your clients.
CoachFlo is a software platform. We are not a party to the coaching relationship between you and your clients. We do not provide coaching, medical, legal, or financial advice, and we are not responsible for the quality, safety, or legality of any coaching services provided through the platform.
The Service, including its software, design, branding, and content (excluding user content), is owned by CoachFlo and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
The Service integrates with third-party providers (e.g., Stripe, Twilio, Zoom, email providers). Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or if we discontinue the Service. Upon termination, your right to use the Service ends, but provisions that by their nature should survive (including IP, disclaimers, limitations, and dispute resolution) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHFLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless CoachFlo, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms or any law.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date above. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.
Questions about these Terms? Contact us at legal@coachflo.app.